Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you fill out a contact form, subscribe to our newsletter, or book a consultation. This may include your name, email address, phone number, and address.
2. Log Data
When you visit our website, our servers may automatically log standard data provided by your web browser. This may include your device's IP address, browser type and version, the pages you visit, the time and date of your visit, and other statistics.
3. Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
4. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Respond to your inquiries and service requests
- Send you newsletters and marketing communications (with your consent)
- Improve and personalize your experience on our website
- Analyze how our website is used to improve our services
5. Text Messaging (SMS)
If you provide your mobile phone number when booking a consultation or contacting us, and you consent to text messaging, we may send you SMS messages related to your appointment and service. These include appointment confirmations, arrival windows, scheduling changes, questions about work in progress, follow-up on quotes, and a request for a review after a completed session. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of sharing described in this Privacy Policy exclude text messaging opt-in data and consent; this information will not be shared with any third party.
You may opt out of text messages at any time by replying STOP to any message from us. Reply HELP for assistance, or contact us at [email protected] or (917) 635-3418.
6. Third-Party Services
We may employ third-party companies and individuals to facilitate our website, provide services on our behalf, or assist us in analyzing how our website is used. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
Third-party services we use may include Google Analytics, PostHog, Crisp Chat, and Cal.com. Text messaging opt-in data and consent are excluded from all sharing described in this section and are not shared with any third party.
7. Security
The security of your personal information is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
9. Updates to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately upon posting.
10. Contact
If you have any questions about this Privacy Policy, please contact us.